Debbie Templin
DR Horton, Texas Lending & Other Accounts

Debbie has been a Leads Manager in the Customer Service Department since December of 2006. Married, with two daughters, two granddaughters, and two dogs.  She enjoys gardening, refinishing furniture, various crafts, and spending time with her family.  Debbie is originally from Aledo, Texas.  Even though she moved to the city, she is still a country girl at heart. Debbie has over 20 years of customer service experience which she uses to help her customers. She truly cares about her customers and wants to help them fulfill their dreams.  Debbie says  "the staff and agents are a lot of fun too and I feel like I'm part of a great big family and that is what I love most about coming to work everyday".

Debbie works with several of our company programs calling customers from TexasLending.com, Bank of America, and DR Horton, keeping in touch with them until they are ready to be assisted by one of agents.  The Leads management system not only tracks buyer and seller calls for our agents, but also provides a compact management system making it possible for the agent and Debbie to follow up with each customer.

The leads management system is designed around a philosophy of how to provide better than expected services to our agents and the customer. Because our leads management system is a work flow program, all calls that are registered from the front desk are automatically routed to the customer service department for quality assurance follow up. The system includes automatic "comparables" making it easy for her to service the customer based on their specific real estate needs; therefore saving the agent time to work with hot buyers and sellers.

Our leads management system also features a contact management system allowing her to continue to follow up on leads for the agents for their future business. That is why our agents are among the top agents in Tarrant County.

The philosophy behind leads management is better than expected service for the agent and the customer. Assisting the agents, Debbie ensures that the customer is better educated about all the services we have to offer. It is our hope that the customer will choose one or more of the four levels of services. By providing these customer services the agent increases the odds that the client will sell or buy a home from them.

Buying or selling a home is a process, not an event, that happens overnight and it is not unusual for Debbie and the Leads Management team to establish a working relationship with our customers that lasts a year or more. During this time, Debbie ensures that the customer has all the up to date information that will be helpful to them when they are ready to buy or sell.

Agents are constantly informed of the progress of their customer and when the sellers are ready to sell their home or buyers are ready to purchase a new home the agent starts working with motivated customers. Our office is a busy office, but our customers always come first.

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