Jan Shepard
Office Manager

Jan Shepard joined CENTURY 21 Mike Bowman, Inc. in April 1999. Prior to working with the company, she had a rewarding 22-year career as an employee with the federal government as a support services supervisor. Her responsibilities included managing the procurement, supplies, mail and telecommunications for more than 2,000 employees in 6 offices for the Department of Agriculture. Out of more than 5,000 applicants, Jan was selected as one of 100 training officers nationwide to train inspectors in the new inspection procedures for the Department of Agriculture.

President Mike Bowman originally hired Jan to work in the property management department but because of her strong organization and customer service skills, she was quickly promoted to office manager and his assistant. Jan manages the departmental staff operations for the company. She is a valuable asset to the staff and agents at CENTURY 21 Mike Bowman, Inc.

Jan coordinates staff operations for front desk receptionists and the customer service department, which includes feedback and leads management. Additionally, she oversees staff operations for the agent production, accounting, relocation, and property management departments. Her responsibilities include ensuring that front office receptionists respond to the customer and agent calls in a professional and expedient manner in order to deliver better than expected service.

Each buyer and seller call that comes from an agent's sign or marketing efforts is quickly processed to that agent for fast response and logged into the iBroker database for customer follow-up. Another part of the front office operation is the home showing appointment scheduler. Jan is responsible for making sure that the staff schedules all appointments properly and logs them into the database for future follow-up.

The customer service department is composed of three sections that include client customer service, showing feedback service, and agent customer service. Jan oversees the staff in this area that delivers important information to agents, clients and customers. Agents receive help in mail-outs, statistics on market conditions, listing presentations and more. Sellers receive information on the showings of their properties and how the buyers perceive the properties. Buyers receive constant follow-up on the buying process and information on up-to date matching properties that they may be interested in.

In the agent production department, Jan makes sure that the entire agent listing and sales income balances with CENTURY 21 International and company accounting records.

Jan's accounting department responsibilities are to make sure that all accounting income, expenses and payroll data is input and processed correctly.

With more than 1,200 relocation transferees annually, it is important that the staff communicates and follows up with each transferee in making sure that their transfer is handled completely in a professional and expedient manner. It is important that each client and customer receive follow-up in a timely manner.

With our large property management department, Jan ensures that the staff communicates with owners and tenants for maintenance repairs and accounting issues.

Since April 1999, Jan has assisted the president and managers in the day-to-day operations with the company staff. Her responsibilities are numerous and her dedication has proven to be a great asset for the Century 21 Mike Bowman, Inc. real estate company. Jan is just another reason our company is one of the top real estate companies in the United States.